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You've installed Sametime 8.5, it isn't working, what now?

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You were really excited, you downloaded Sametime 8.5, purchased additional hardware and installed it.  But there are problems, it doesn't seem to work, how do you get a clue as to what's going on?

Each of the Sametime 8.5 server components do create log files, sadly there isn't like a single location for them they are spread all over the place.  The Sametime 8.5 Infocenter will tell you the location of the log files, but erhm, that document is incorrect, if you were running Sametime 8.5 beta 3 it would be correct but for shipping sametime it's incorrect.

Here is close to where you can actually find them (~~~~~ is short server name for the machine they are installed on):

C:\IBM\WebSphere\AppServer\profiles\~~~~~MediaDMProfile1\logs\*.*
C:\IBM\WebSphere\AppServer\profiles\~~~~~MediaDMProfile1\logs\dmgr\*.*
C:\IBM\WebSphere\AppServer\profiles\~~~~~MediaPNProfile1\logs\*.*
C:\IBM\WebSphere\AppServer\profiles\~~~~~MediaPNProfile1\logs\ffdc\*.*
C:\IBM\WebSphere\AppServer\profiles\~~~~~MediaPNProfile1\logs\nodeagent\*.*
C:\IBM\WebSphere\AppServer\profiles\~~~~~MediaPNProfile1\logs\STMediaServer\*.*
C:\IBM\WebSphere\AppServer\profiles\~~~~~MeetingDMProfile1\logs\*.*
C:\IBM\WebSphere\AppServer\profiles\~~~~~MeetingDMProfile1\logs\dmgr\*.*
C:\IBM\WebSphere\AppServer\profiles\~~~~~MeetingPNProfile1\logs\*.*
C:\IBM\WebSphere\AppServer\profiles\~~~~~MeetingPNProfile1\logs\STMeetingServer\*.*
C:\IBM\WebSphere\AppServer\profiles\~~~~~MeetingPNProfile1\logs\STMeetingHttpProxy\*.*
C:\IBM\WebSphere\AppServer\profiles\~~~~~MeetingPNProfile1\logs\nodeagent\*.*
C:\IBM\WebSphere\AppServer\profiles\~~~~~ProxyDMProfile1\logs\*.*
C:\IBM\WebSphere\AppServer\profiles\~~~~~ProxyDMProfile1\logs\dmgr\*.*
C:\IBM\WebSphere\AppServer\profiles\~~~~~ProxyPNProfile1\logs\*.*
C:\IBM\WebSphere\AppServer\profiles\STSCAppProfile\logs\*.*
C:\IBM\WebSphere\AppServer\profiles\STSCAppProfile\logs\STConsoleServer\*.*
C:\IBM\WebSphere\AppServer\profiles\STSCAppProfile\logs\nodeagent\*.*
C:\IBM\WebSphere\AppServer\profiles\STSCAppProfile\logs\ffdc\*.*
C:\IBM\WebSphere\AppServer\profiles\STSCDMgrProfile\logs\*.*
C:\IBM\WebSphere\AppServer\profiles\STSCDMgrProfile\logs\ffdc\*.*
C:\IBM\WebSphere\AppServer\profiles\STSCDMgrProfile\logs\dmgr\*.*

Now in each of these locations, you aren't going to find a single log file, you will find lots of them, typically the ones to look in are the SystemOut.Log and SystemErr.Log, rad through the log files for the component you are having issues with to try and find the cause.

Comments

Gravatar Image1 - I remember when Sametime was easy, it installed in less than 5 minutes, and ran on hardware you already owned!Emoticon

I would be more than happy to upgrade but we are not allowed to purchase any new hardware this year.

Gravatar Image2 - the log files don't really say much, the codes mean little too. Will be trying again tomorrow. comcast here today and I have to rebuild the network.

Gravatar Image3 - Fighting to install the ST 8.5. I thought it was all about simplicity. Maybe for users when everything is install but, for IT it's kind of big joke.
minimum 5 servers. with a mix of Domino, Websphere, LDAP, and DB2. (Chat, meeting, Console, Proxy, A/V...)
It couldn't be more simple...
Will see how long it will take to have it working correctly in production...

Gravatar Image4 - If you are looking at piloting sametime 8.5, then you gotta check this document out:

{ Link }

It only took us 2 hours of effort to set the server up + the time it took for our Server Management group to provision the servers required for this pilot.

Regards,
Ash Daga

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