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David Marshak chats with Melanie Turek

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David Marshak Senior Product Manager for Unified Communications and Collaboration at IBM, recently chatted with Melanie Turek of the Enterprise 2.0 blog.  

The strategic stuff (changing business processes, supporting the virtual workplace, redesigning the contact center, etc.) is the cool stuff, and maybe that which will have the biggest impact. But the tactical issues (in this case, getting presence info shared across systems of various types and from various vendors) are necessary for the strategic benefits to be realized.

Posted by Carl Tyler On 04/09/2008 | | del.icio.us  Technorati  Digg This 

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