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Sneak Peek

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As I've done in the past, I like to give you glimpses every now and again of what we're working on at Instant.  We're working on a couple of new products to be announced shortly, they're both in final stages of testing, and if anyone is interested in testing any of them, please shoot an email to info@instant-tech.com,

 

The first one I'll let you see is Instant Agent Framework - Queue Manager. This product solves the issue most Sametime customers experience, having a single entity in a buddy list that can point to a queue of support people or experts in a specific are.  Queueing systems are nothing new to us at Instant and many of us cut our teeth with Sametime building queuing applciations, what is different about this application is that it just requires a regular Sametime client, be it ST Links, Java Connect, Windows Connect or a custom client like Instant TeamMessenger to function, you don't need to have a special client to take part in a queue, that has a few benefits for potential customers, the key being that they don't need to touch desktops.

 

There are a few screenshots on the linked web page, and the pages are not totally finished yet, and the product has not yet been announced, so you really are seeing an exclusive here!

 

I'll show you more of the second product I referred to in a week or so, try not to drool too much waiting...

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